Dear Kumuka Head Office

I recently completed your European Discoverer (EU10L) tour departing Madrid 24/08/2009.  We had two tour guides for the tour, Peter Kelly (with driver Brian) for Madrid to Rome, then Susan Burn (with driver Kevin) from Rome onwards.  I wanted to write with feedback on this tour as the online questionnaire is insufficient to cover all aspects of my Kumuka experience.

A definite highlight of my tour was the initial section led by Pete.  I found him to be very friendly and supportive with everyone on the bus, and his informative and humorous overviews of each country and city we visited made it particularly fun.  His laid back style allowed us especially to explore the city on our own terms, which was greatly appreciated.  This is why I had specifically chosen this tour and Kumuka - to get an overview of Europe without the feeling like I was being herded from site to site.

When issues impacted the tour plans, whether it be our hotel situated outside of Barcelona, or check-in problems that frustrated the whole group, Pete dealt with these promptly and efficiently and always endeavoured to make the tour as seamless as possible.  When our coach transfer to the Flamenco show let us down, I was particularly impressed that Pete showed up driving our tour bus to ensure that we got to our theatre!  When we then ran into road problems along the way with our route being blocked, he pulled out all the stops to make sure we didn't miss the show. 

It was also greatly appreciated that Pete made special efforts to get to know everyone travelling on the bus and to sit and talk to everyone individually at every opportunity.  His music selections, uniquely tailored to each location and amusing us, provided a memorable soundtrack to our tour!  We all soon became like travelling friends rather than tour members, and this camaraderie was missed when we transferred tours in Rome.

Please pass on my appreciation to Pete for all his hard work and for always going the extra mile for the whole tour group during our time in Europe.  I know the whole group will have very fond memories!

Thank you

Catherine Dun